MBA1199 How To Learn From Cancellations and Refunds


Manage episode 227152221 series 1565308
By Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio streamed directly from their servers.

When a customer taps out, it’s generally a sad, defeated moment. But not all is lost.

Cancellations and refunds are going to happen, period. But each one is an opportunity to learn something that will improve customer retention going forward. There is great value in every loss, value you can reinvest into your business for a better long-term trend.

The canceller can be your greatest teacher, if you’re willing to learn.

Today, we discuss how to use your former customers to help your business evolve, grow, and improve. Whether you sell a physical product, service, or SaaS, every entrepreneur can use cancellations to shine a light on the product’s flaws. Then, it’s simply a matter of taking action.

See every cancellation and refund as a bit of market research, not a defeat. Click Play!

<span data-mce-type="bookmark" style="display: inline-block; width: 0px; overflow: hidden; line-height: 0;" class="mce_SELRES_start"></span>


Stitcher | SoundCloud | Podcast Feed | How To Subscribe

Give us a Rating & Review

Today's Sponsors


Easily sell Online Courses, Memberships, and Digital Downloads to your audience. With more than 10,000 creators on the platform, Podia is the easiest way to earn a living teaching what you know. Create a beautiful storefront in minutes and start selling your digital products. No technical knowledge needed, and no third-party plugins required. Check out now!

Earth Class Mail

Transform the daily piles of mail, checks, invoices, and correspondence into digital documents. Earth Class Mail office mail automation is the easiest way to set up a physical business address. Earth Class Mail will process paper mail into digital format, and put it on the on cloud for easy access. Get your first month free at

Show Links


The post MBA1199 How To Learn From Cancellations and Refunds appeared first on The $100 MBA.

1235 episodes available. A new episode about every day averaging 14 mins duration .